Refund Policy

Effective date: April 21, 2026

Refund Rules at a Glance

• Within 7 days & 0% credits used

  Full refund of the amount you paid.

• Within 7 days & partial credits used

  Prorated refund for the unused portion of your credits. We subtract the value of consumed credits and refund the balance.

• All credits consumed

  No refund is possible once you have used 100% of your purchased credits, even if you are within the 7-day window.

• More than 7 days after purchase

  Refund requests after 7 days are not accepted unless required by applicable consumer law.

1. Subscriptions (Pro & Business)

Monthly subscriptions include a 7-day refund window starting on the date of the charge. You can request a refund if you have not used more than 10% of the character allotment included with your billing cycle. After the 7-day window, subscription fees are non-refundable, but you can cancel at any time to stop future charges.

Cancellation takes effect at the end of your current billing period; you keep access to paid features until then.

2. Pay-as-you-go Credits

One-time credit purchases are eligible for refund within 7 days of purchase:

• 0% used: 100% refund.
• Partially used: refund equals (remaining credits / total credits purchased) × amount paid, minus any Stripe processing fees where applicable.
• 100% used: not refundable.

3. How to Request a Refund

1. Email support@kumawat.site from the address associated with your account.
2. Include the order/charge ID (found in your Stripe receipt or account dashboard) and a short reason for the request.
3. We will respond within 2 business days. Approved refunds are issued to the original payment method via Stripe and typically appear on your statement within 5–10 business days.

4. Non-Refundable Situations

• Credits that have been fully consumed.
• Purchases older than 7 days (unless required by applicable consumer law).
• Accounts suspended or terminated for violation of our Terms of Service or Acceptable Use Policy.
• Chargebacks filed without first contacting us — we strongly encourage you to email support first so we can resolve the issue.

5. Chargebacks & Disputes

If you initiate a chargeback with your bank or card network without first contacting us, your account may be suspended pending resolution. We will work with Stripe and your card issuer to resolve the dispute fairly. If a chargeback is found to be unwarranted, your account may be permanently closed.

6. Statutory Consumer Rights

Nothing in this policy limits your statutory consumer rights under the laws of your country (for example, EU consumer protection law or similar mandatory rules). If local law gives you stronger rights than those above, those rights apply.

7. Changes to This Policy

We may update this Refund Policy. Changes apply to purchases made after the revised effective date. Prior purchases remain governed by the version in effect at the time of purchase.

8. Questions?

Not sure whether you qualify? Just ask. Email support@kumawat.site or visit our Contact page — we try to be reasonable.